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Programs

Front Office Administrator

The functions of a front office are vital to the everyday successes of a dental practice. Similar in concept to dental assistants, front office administrators are another type of auxiliary staff who serve an important role on the dental team. This course is for students wishing to obtain a career in the administration side of dentistry.

During this 9-week course, students will learn:

  • How to dress, communicate, and present oneself as a professional
  • Dental anatomy and terminology
  • How to proficiently and accurately verify and process insurance claims
  • Coordinate schedules and keep the operations of the office running smoothly
  • A thorough understanding of the rules, laws, and guidelines of HIPAA Privacy Act.

Nine-Week Course Outline

Week 1: Orientation to the Dental Administration Profession
3 Hour Lecture / 3 Hour Lab

  • Roles of the Administrative Assistant,
  • Dental Terminology,
  • Ethics & Law / HIPAA,

Week 2: Medical Office Emergencies / CPR
1 Hour Lecture / 2 Hour Lab

  • CPR instruction

Week 3: Customer Service
3 Hour Lecture / 3 Hour Lab

  • Communication Skills
  • Telephone Techniques & Etiquette
  • Receiving the Patient

Week 4: Scheduling/ Clinical Records
3 Hour Lecture / 3 Hour Lab

  • Introduction to Eaglesoft
  • Scheduling New/Existing Patients; Forms
  • Clinical Records/ Records Management; Patient Documentation

Week 5: Daily Schedule
3 Hour Lecture / 3 Hour Lab

  • Scheduling to Goals
  • Recall System; Appointment Confirmations
  • Chart Reactivation

Week 6: Dental Insurance
3 Hour Lecture / 3 Hour Lab

  • Insurance Verification
  • Fee Schedules
  • Electronic Claims Filing

Week 7: Office Accounting
3 Hour Lecture / 3 Hour Lab

  • Accounts Payable/ Receivable
  • Financial Arrangements
  • Collection Procedures

Week 8: Other Administrative Duties
3 Hour Lecture / 3 Hour Lab

  • Computer Software
  • Marketing

Week 9: Program Conclusion
1 Hour Lecture / 2 Hour Lab / 1 Hour Written Exam / 1 Hour Lab Final

  • Resume & Interview Techniques
  • Course Review
  • Final Exam

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